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Terms of Service

This policy outlines the usage terms and hosting terms of using our platform.
They must be followed at all times & exceptions can hardly ever be made unless extra purchases are made.

Quick Notice

Whilst registering, you should've read these terms and conditions. If you do not agree to them after registering then please request cancellation immediately. Our refund policy will still apply and if you wish to close your account then we simply cannot refund you as it would've gone to your account credit.

We will not be held responsible for you not reading our terms of service and agreeing to them when registering and ordering a service. This is not a valid excuse. Always read the terms and conditions, they always apply.


Disclaimer

  • ClientSite OwnerYou and/or Subscription Holder refers to the person who paid for the product and owns the billing account and or operates via the account. If these are seperate people, both are held responsible.
  • WeUsOur and Quack! Hosting (Europe) refers to Us (Quack! Hosting (Europe)) as a company and a collective.
  • Fibel refers to the Fibel Group, who operate and manage Quack! Hosting (Europe).
  • When registering, logging in or buying a service with us, You (account owner) must agree to these terms. If broken, you may not be entitled to your money back. Files should be available for a 7-day period, though this is subject to change.
  • Quack! Hosting reserves the right to make modifications to this document without prior warning or notification.
  • When registering on Our website, please note that you must be 13 by COPPA (Children's Online Privacy Protection) laws. If You register under the age of 13, You may risk getting your services and account suspended without prior notice or refund.
  • On service cancellation, the product will terminate itself. If You had not yet taken a backup of the account and/or its sub-users, we still may have a backup of your files - You are welcome to open a ticket so we can check for You.
  • On occurrence of a data breach within a Quack! Hosting (Europe) system, the client may be entitled to a partial refund as per compensation. We strive to keep our systems secure so please contact us if you find a bug.
  • In events of cancellation, all client data and files will be deleted from the respective webserver. It's suggested You take backups before cancellation.
  • If You fail to pay your invoice 1 day(s) after the billing date, your services will be suspended and a backup will be made available for at least 7 days if you don't plan on renewing.
    The invoice will continue to be payable for another 6 days and then the services will be terminated on the 7th day.


0: Refunds and Refunding

This section covers the process of refunds and refunding.

Dependent on where you are based, you may receive extended periods of time of where you  can claim your money back. These timeframes range from 24 hours to 14 days, under different factors. As long as you haven't breached our Terms of Service, you are entitled to the following;

Location Refund Policy
Asia 24 Hours | Full credit refund
Europe 14 Days | Refund via processor*
*Does not apply for crypto payments.
Africa 24 Hours | Full credit refund
America (North & South) 24 Hours | Full credit refund
Oceania 24 Hours | Full credit refund

To prevent changes, we backcheck IP addresses alongside the address provided on sign-up to ensure you are claiming to be from the right place when requesting a refund. Using a VPN or a Proxy server may breach this term and you may not be able to receive / be entitled to a refund.

Refunds may be possible if there was a product fault or delayed (24 hour or longer) setup time.


1: Hosted Sites

This section covers copyright, security & ownership of the sites we host. Read below on how copyright is given, security is controlled and whom actually owns websites.

1A: Copyright:

Copyright is at the site’s owner (subscription holder)’s discretion. Any breaches of copyright is nothing to do with Quack Hosting (quackweb.co.uk). Quack! Hosting can and will most definitely release the site owner’s email address to the claimant for further contact once the claim has been approved and researched into by executives at Quack Hosting.
We try to ensure the claims are either correct or incorrect and research them to the best we can and reach out to the user to confirm the case.

1B: Site Security

Quack Hosting provides secure servers with AutoSSL & Let's Encrypt encryption for 1-1 connections. SSL is not forced by default and the site owner can provide an alternative secure environment by using a service like Cloudflare. Quack! Hosting is not responsible for any damage caused to you or any methods of payment on our service, unless via our billing page.

1C: Site Ownership

Sites are owned by the holder of the contract binding the service with Quack Hosting. This is whoever has purchased the hosting service via our billing system.

If you were to transfer ownership, we can transfer orders to another user account if needed. This holds the account owner responsible for any abuse. Resellers will be contacted to take out any abuse reports to their sub-users.

1D: Access Rights

Quack! Hosting ("Fibel") holds the rights to check your files and access your accounts at any time. Quack! Hosting does not require permission to access your files at any given time. This only applies in the case of abuse or suspected abuse. We will ask for your permission otherwise.

Please let us know if you find abuse on our networks via the listed email address(es).

1E: Backups

We urge users to keep backups of their data locally and not on the server. Whereas we backup user data weekly to the disk on certain servers, we urge users to store their own backups just in case of disk failure.

We can restore backups if formatted as "cpmove-" or as from the DirectAdmin Backup system. Accounts can be restored from either of these systems to cPanel or DirectAdmin. 

2: Red-lit Usages

This section covers what you can and cannot do with our service. Read here on what services you can run with us and what sites you can host here. Green Light sites are condoned whereas redlight sites are not.

  • Sites that contain or direct to adult content (including and not limited to gambling, pornography and sale of drugs or illegal substances)
  • Sites created to generate income and for no other usages such as "Made-For-Adsense" or similar
  • Sites created to look like another website to commit scams or fraud
  • Sites created to spread illegal softwares or viruses
  • Sites created to spoof links or similar
  • Sites with the sole purpose to IP grab visitors for negative purposes
  • Sites using web-based crypto-miners on our machines
  • Sites/accounts created to store files and host files (including image/file hosts and similar)
  • Accounts dedicated to API services (please contact us before doing this)

If you are unsure, don't fret - just get in touch.

Sites may get blacklisted for breaching these rules. You must appeal to get them un-blacklisted.
Appeals may be submitted via the abuse email: abuse@fibel.xyz

2A.1: APAC Region

All sites hosted in the APAC region may be monitored by governing authorities in the area, Quack Hosting will comply with any requests made by certified authorities within the region the site is hosted in.

Free Hosting services cannot be provided in the APAC region, any free hosting services found there will be suspended and the owner will be contacted. (This may risk your chance at getting a refund if you want one after being suspended for this reason, obviously we will unsuspend you if you comply and either charge the users / no longer offer free services.)

3: Your Services

Hosting accounts & rights to suspension. This area of this policy covers account information, free accounts and suspensions.

3A: Account Suspensions

Quack! Hosting reserves the right to suspend an account without any given notice if we believe it is being used and is against our TOS, an email or ticket will be sent to the account owner if that is the case. The owner is welcome to request a backup and as such would be provided dependent on the case and size of the files.
Access may be restored temporarily for downloading data.

3B: Service Termination & Invoicing

Quack Hosting reserves the right to invoice you on any damage made to the server or services for clients. Breaches of the Terms of Service may also result in an invoice charged to your client account. Failure to pay may result in forwarding to a debt collection agency in which they will then take out with the request.

3C: TOS Breaches

Breaching of Quack Hosting's terms of service may result in account suspension without unsuspension. No notice is required for this, as described above.
We operate on a 3-strike and you are out rule which gives you 3 chances depending on severity of the situation. Some situations may not offer the strike system.

4: Cookie Policy

Usage of cookies on our website. This area just quickly covers how we use cookies and your agreement to it.

4A: Information

We employ the use of cookies. When using our sites and services, you are to use cookies in agreement & in line with the our Privacy Policy.

4B: Usage

We use cookies to store session data and keep basic information about you such as your locale/language and advertising preferences.

5: Acceptable Use Policy

We've moved the Acceptable Use Policy to it's own page for highlighting to certain users in the cases that we need to. You can find the policy by hitting here. This is equally as important as is the rest of this document.

6: Reserved Rights 

This covers all our reserved rights. We take our customers and clients seriously. Learn more about what rights we reserve just incase something goes wrong.

6A: Linking & links

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

6B: Denial of Service

If we believe you are not fit to use our services or have abused them in the past, we reserve the right to deny you service or cancel your current services if we have a valid reason to why we believe that security is at risk while you use the services. We can do so at any time with a given reason and not provide a refund.

6C: Liability

Quack! Hosting Europe aren't liable for any files lost due to suspension, termination, own faults or breach of Terms of Usage. We will only be liable if it were a system fault & staff member deleted on mistake/purpose (of which shouldn't happen).

6D: Anti-Fraud

Quack Hosting requests for specific information on registration to prevent fraud. Checks are made to whether the same account registered on our platform as with the payment email and information for security purposes to prevent usage of stolen accounts or procedures such as carding.

6E: Other Rights
  • We reserve the right to terminate or suspend a users account in the case of false claims, defamation or negligence.
  • We reserve the rights to close any account that's promoting a fraudulent website, is a fraudulent website or is owned by a fraudulent member of the community which uses the site as a front for their activities.
  • We reserve the right to terminate or suspend any account that isn't being paid for or has not received payment for.
  • We reserve the right to ban the user in the case of a chargeback. Refunds are claimable via support ticket only or request via the billing software.
  • We reserve the right of choice whether to refund you or not. Unless otherwise stated, Quack Hosting reserves the right to know why you wish for a refund and can either accept or deny your request without dispute.

7: Support Tickets

This section covers all our information about support tickets You will require to get consent before taking screenshots of tickets and livechats.

7A: Privacy Agreement

We urge you to keep anything said in private tickets to yourself and not to keep any screenshots of conversation unless required to with consent of the operating staff member. Failure to follow this will result in a punishment on the Discord server and possible suspension of products.

7B: Ticket Data

Ticket Data such as text and images may be used for training purposes. This content may be reused in logs files and such. All logs are kept for at least 6 months after ticket closure and can be deleted by request.

7C: Security

We suggest resetting any passwords provided in the ticket after getting support for security purposes. This is just for an extra layer of security, it's not required but is highly suggested.

8: Free Hosting

This section covers all our information about providing free services to your clients or operating a free hosting service on our network.

8A: Plan Limits

If you plan on offering free hosting, please create plans within these limits, people giving away free hosting without following these limits may be subject to suspension.

  • 8 GB (MAX Disk)
  • 15GB (MAX Bandwidth)
  • 1-2 Domains
  • 1-5 Databases
  • 1-3 Emails
8B: Hosting Free Services

If you plan on hosting any free hosts to contact us in advance for an extra free host charge which is selectable when ordering the service. This charge is added seens as free hosts can gather a lot of resources and help us cover the costs that the accounts make.

You should also be weary that if an account is abused in any way on a known free hosting reseller then the account in question will be suspended without warning or chance for unsuspension. The 3 strike policy does not apply for any accounts that are on a free host.

(This does not mean that the reseller will be suspended, merely the account that abused - although, if a reseller gathers a lot of abusers then they may also risk suspension, although we let you know and are fair about that.)

User Conduct

Our User Conduct rules also apply to resellers and their sub-users. They are there to protect you, us and others within the community and locality. The following is forbidden;

  • Upload, post, email, transmit or otherwise make available any Content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable.
  • Harm anyone, especially minors (under the age of 18) in any way, shape or form.
  • Impersonate any person or entity, including, but not limited to, a Fibel/Quack Hosting official, forum leader, guide or host, or falsely state or otherwise misrepresent your affiliation with a person or entity.
  • Upload, post, email, transmit or otherwise make available any content that you do not have a right to make available under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements).
  • Upload, post, email, transmit or otherwise make available any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights ("Rights") of any party; This includes linking to or redirecting to any content or copyright files hosted on a 3rd party resource/servers.
  • Upload, post, email, transmit or otherwise make available any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.
  • Upload, post, email, transmit or otherwise make available any content that you do not have a right to make available under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements).
  • Upload, post, email, transmit or otherwise make available any material that is of keylogging/proxy service/irc/shell(s) if any type.
  • Interfere with or disrupt the service or servers or networks connected to the Service, or disobey any requirements, procedures, policies or regulations of networks connected to the Service.
  • Services that amass lots of transfers and bandwidth such as APIs, Image Hosting services and such aren't advised for use.
  • Sites to 'stalk' or otherwise harass another person or company/service.
  • Upload, post, email, transmit large files that may cause network strain on our servers and services.
  • Store files that are large or aren't being used for your website, wasting space & storing personal files.
  • Store backups, personal files, mp3 files or unrelated files to your webpage are forbidden.
  • Images that include nudity, pornography, NSFW content and child pornography are forbidden.
  • Services that have an aim to brute force, perform glitches, exploit, spam emails, spread malware / host malware are forbidden.

Provided Contacts

Primary Contact Email: hello@quackweb.co.uk
Abuse Contact Email: abuse@quackweb.co.uk

Primary Contact Number: +44 7598 901580

Document Information

This document was last updated on the 29th of October 2021, alongside the update of the website. 

If you have any enquires about this document, let us know by contacting us via email, Telegram, WhatsApp or via the Discord guild.